Returns & Exchanges
At Swiss Arabian, we want you to be completely satisfied with your fragrance journey; therefore, we offer a 14-day return window for items in their original, unopened packaging. To maintain the highest hygiene standards in the beauty industry, used or opened perfume bottles cannot be accepted for return.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for return to receive a Return Authorization.
Secure Packaging
Carefully pack the unopened fragrance in its original box and use a sturdy outer shipping carton to prevent damage during transit.
Shipping the Product
Affix the provided return label or ship the package through a trackable courier service to our centralized distribution warehouse.
Inspection and Refund
Once our quality control team verifies the product remains sealed and untampered, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing